Senior Service Advisor

We are currently recruiting on behalf of our client for a Senior Service Advisor position within a reputable, family-run automotive service centre located in Guildford. This is a unique opportunity for a highly experienced automotive professional to join a busy and supportive workshop environment, delivering excellent customer service and managing workshop operations independently.
The role of Senior Service Advisor offers the chance to work within a well-established business that values staff development and career progression. Our client is seeking a motivated individual with a proven track record in the motor trade, capable of handling customer relationships and workshop workflow with efficiency and professionalism.

Benefits of a Senior Service Advisor:

• Competitive salary in the region of £38,000 - £40,000 per annum, dependent on experience
• Monday to Friday, 8:00 am – 5:30 pm working hours
• On-site secure parking facilities
• Supportive, family-oriented team environment
• Employer pension scheme
• Ongoing training and development opportunities to enhance your skills
• 20 days holiday plus bank holidays, with additional leave based on length of service

Duties  of a Senior Service Advisor:

• Mnaging workshop bookings and workflow independently to optimise efficiency
• Providing accurate estimates for repair costs and completion times to customers
• Advising customers on recommended work and scheduling services accordingly
• Ordering parts, processing invoicing, and managing warranty claims
• Maintaining professional relationships with clients to encourage repeat business
• Ensuring the professionalism and tidiness of the reception area and workspace
• Handling all customer interactions confidently and independently
• Supporting workshop operations to ensure smooth workflow and customer satisfaction

Requirements of a Senior Service Advisor:

• Significant experience as a Service Advisor or Senior Service Advisor within the motor trade
• Ability to work confidently without direct supervision
• Exceptional organisational skills and attention to detail
• Strong customer service and communication skills
• Good automotive knowledge with an understanding of workshop processes
• Self-motivated, proactive, and professional approach
• Capable of managing multiple tasks efficiently and effectively

Contact Darwin Manship, Automotive Recruitment Specialist at Perfect Placement covering Guildford and Surrey, today to discover more about this fantastic opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.